Damaged or Torn Products

If you receive a product that is torn or damaged, you can request a replacement or exchange within 3 days of purchase. We do not accept requests for replacements or exchanges after 3 days from the date of purchase.

Product Quality Satisfaction

We ensure the highest quality for all our baby products. However, if you’re not satisfied with the product’s quality, you can request a return or exchange within 30 days of receiving the item.

To be eligible for a return or exchange, the product must be in the same condition as received—unused, unopened, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Initiate a Return or Exchange

To start a return or exchange, contact us at admin@lahoribaby.store. Please include your order number and reason for return or exchange.
Returns should be sent to: [INSERT RETURN ADDRESS].

If your return is approved, we will provide a return shipping label and instructions on how to send your package back. Products sent without prior approval will not be accepted.

For any queries regarding the return or exchange process, feel free to reach us at admin@lahoribaby.store.

Damages and Issues

Please inspect your order immediately upon receipt and contact us if the item is defective, damaged, or if you received the wrong product. We will assess the situation and arrange for a replacement or exchange as needed.

Exceptions / Non-returnable Items

Certain types of products cannot be returned or exchanged, such as:

  • Perishable goods (e.g., food, flowers, plants)
  • Custom products (e.g., personalized items)
  • Personal care products (e.g., baby lotions)
  • Hazardous materials or flammable liquids

Note: Returns are not accepted for sale items or gift cards. Please reach out if you have concerns about a specific item.

Exchanges

If you wish to exchange an item, initiate the return process as described above. Once your return is received and approved, you can place a new order for the item you would like.

Refund Process

Once we receive and inspect your return, we will notify you of the refund approval status. If approved, your refund will be processed back to your original payment method within 10 business days. Processing times may vary based on your bank or credit card provider.

If you haven’t received your refund after 15 business days, please contact us at admin@lahoribaby.store.

European Union 14-Day Cooling-Off Period

For customers within the European Union, you have the right to cancel or return your order within 14 days for any reason. Products must be in the same condition—unworn, unused, with tags, and in original packaging. A receipt or proof of purchase is required.

Contact Information

For further questions about our Return and Exchange Policy, please contact us at:

Policy Updates

We reserve the right to update or modify this Return and Exchange Policy at any time. Any changes will be reflected on this page, so we encourage you to review it periodically.